Where is my order?

As soon as your order leaves us, we will email you a VAT receipt and full tracking details. The type of tracking depends on the service used:

• DPD Local: Used for most standard orders. They will email/text you a 1-hour delivery slot on the morning of delivery. You can use your reference number to rearrange the date or request the parcel be left with a neighbour.

• Royal Mail: We use this for smaller items or specific saver options.

• Same Day Courier: We’ll email you as soon as the order is collected from us with an estimated delivery time.

If your delivery hasn’t arrived or you have any concerns, please call us immediately on 01895 443530.

This is especially critical for time-sensitive orders, such as Wedding or Funeral Orders of Service, or printing for specific events. The sooner you alert us to a delay, the more options we have to fix it. If we know early enough, we can escalate the issue with DPD or, in worst-case scenarios, reprint the job to ensure you are not left without your essential items.