Terms & Conditions / Refund Policy
TERMS OF SALE
Please read these terms and conditions carefully before ordering anything from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. You should save a copy of these terms and conditions for future reference.
- ABOUT US
This site is run by Original Copy Centre. Our address is: Original Copy Centre, 12 Station Road, West Drayton, London, UB7 7BY
- YOUR STATUS
By placing an order through our site, you declare that:
- You are legally capable of entering into binding contracts.
- You are at least 18 years old.
- That any files or artwork you send us are owned by you or that you have full copyright permission.
- HOW THE CONTRACT IS FORMED
Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, once we have received payment, checked your files and made sure that everything is OK to print. We will usually confirm this acceptance to you by email / telephone. The contract between us will be formed when we send you this confirmation. Once the contract has been formed, the terms of the Contract cannot be varied without our prior written consent.
We reserve the right to decline any order without giving any reason.
Turnaround is defined as the number of working days from the moment the payment is cleared and proof is approved, until we dispatch the order. Working days are Monday – Friday 9am-5.30pm, excluding bank holidays and the Christmas holidays. Deliveries are next-working day. Delivery may take longer depending on where it is (Northern Ireland, some parts of Scotland and islands can take 2 working days or longer to deliver).
- FILES AND INFORMATION PROVIDED BY YOU
We can’t guarantee that we will always keep all your files on record. You must keep a copy of everything yourself, as well as the exact details of how it has been printed in the past.
Before we start printing, we will usually send you some PDF proofs for you to approve. These have been processed to show the final layout as it will print. You are responsible for approving these proofs. You accept that once you have approved the proof, we will start printing. We shall have no liability to you for any errors in the proof subsequently discovered by you.
- OUR LIABILITY
Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).
We do not exclude or limit in any way our liability:
- For death or personal injury caused by our negligence;
- Under section 2(3) of the Consumer Protection Act 1987;
- For fraud or fraudulent misrepresentation; or
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:
- Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or
- Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.
The suitability of products for the purpose intended rests solely with the customer and we accept no responsibility for any losses howsoever caused.
- DESIGNS & DESIGN WORK
Any designs that we have created are owned by us. If we have spent time editing a file of yours then we reserve the right to charge for it, if you would like a copy for yourself.
All designs on our site are owned by us. If you wish to use these designs you must seek permission from us, and a charge may be incurred.
- AVAILABILITY AND DELIVERY
Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process.
Sometimes if there is a problem with a machine or paper stock, we’ll upgrade your order free of charge (eg: printing on 300gsm instead of 250gsm). If there’s any query that this will not be appropriate, we’ll contact your first to make sure.
Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.
The delivery recipient must inspect the products on delivery and sign for them. A signature will constitute conclusive evidence that the number of boxes stated have been received, and are free from any apparent defect or damage. If the products are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the recipient.
If the recipient wrongfully fails to take delivery of the products, we shall be under no obligation to refund the Price.
Where delivery is not possible as a result of us being provided with the incorrect delivery address details, we reserve the right to make an additional delivery charge for re-dispatch of the products to the correct delivery address.
If anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient, we will incur no liability provided that parcel was delivered to the address provided by the purchaser.
Delivery to temporary addresses such as hotels, exhibition and conference centres etc. is entirely at the risk of the customer.
You must notify us within 5 days of any failure on our part to deliver the products so that we can investigate and take appropriate action.
The earliest date we can claim against DPD for non-delivery is 15 working days from the date of despatch. Depending on the size of the order, we cannot process a reprint before this time. You should notify us by phone or email if your goods have not arrived after 15 working days.
Once you have notified us we will then send you a form to complete and return to us. Once the form is received we will redeliver products to you, at no further cost or expense to you.
We shall try to print everything correctly where files are submitted in CMYK format. You accept that variations in colours are inherent within the printing process, and that RGB files will need to be converted to CMYK. You also understand and accept that it is not possible to match printed colours to a computer or mobile phone screen.
We cannot guarantee exact colour matches, especially to Pantone colours (which are not possible when printing with CMYK).
Any proof prints may not be colour accurate and are made for content checking only.
- RISK AND TITLE
The Products will be at your risk from the time of delivery.
Ownership of the Products will pass to you on delivery.
- PRICE AND PAYMENT
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
These prices do not include VAT and delivery costs, which will be added to the total amount due during the checkout process.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
All preliminary work carried out, whether experimentally or otherwise, at customer’s request shall be charged.
We reserve the right to charge VAT on an order that has been priced as zero rated, if it is legally due VAT. For example, leaflets are usually zero rated, and so we charge for them as such. However, if your file is actually a form that requires completion, or a voucher for a discount, then legally we must charge VAT. Full details are on the HMRC website here: https://www.gov.uk/guidance/zero-rating-books-and-printed-matter-for-vat-notice-70110
Claims for damage, shortages or non delivery must be advised by phone or email within 7 days from the date that the Products were despatched.
We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.
- WRITTEN COMMUNICATIONS
We regard emails to comply with any legal requirement that communications be in writing.
You must give notice to Original Copy Centre either at our address by registered post at your cost, or electronically using the messaging facility on our site. We may give notice to you by either email or the postal address you provide to us when placing an order. Notice will be deemed received and properly served:
- Within 1 working day when given electronically; and
- 3 working days after the date of posting of any letter when served by post.
In proving the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.
- TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
- EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control (Force Majeure).
A Force Majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks; and
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we don’t strictly enforce any of these terms and conditions at any time, that doesn’t mean that they don’t still apply.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
- OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
- LAW AND JURISDICTION
Contracts for the purchase of Products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
You are welcome to cancel your order any time before we’ve started designing or printing free of charge.
If we have started any work, you might not be able to cancel without a charge because your products will be personalised to you.
If you do need to cancel an order, please call us up directly and we’ll do what we can. Some types of printing (eg: large runs of leaflets) can’t be cancelled once they have been sent to print, as they are batched together with other jobs.
If there is a print quality problem with your order, we will reprint it for you free of charge. We will need evidence of the problem so that we can understand the issue. Please let us know within 5 days of receipt in writing. You must receive confirmation of this from us via email that we have received your message.
If we do organise a reprint, we will print from the exact same PDF proof that you approved.
If we do need to organise a collection and replacement, we will need to have 100% of the original order ready and packed in the original boxes. If we can’t find any reasonable fault with the items, we will not be able to refund or reprint.
We are not responsible for any spelling mistakes, low quality images or content errors in your files, it is always your responsibility to check them. When we check files, we are making sure that we can physically print them; we don’t check the content.
We are always happy to help or advise on an order before you place it, feel free to call or email us.
Refunds will not, under any circumstances, be given for delayed deliveries. Due to the number of orders we process and the fact that we use 3rd party couriers, we are unable to guarantee any delivery dates. If you have an urgent deadline, please contact us directly before you place an order. We can always quote for same day deliveries for urgent orders (London and South East only).
Your statutory rights are not affected by these terms and conditions.